FAQs

 

How is the sizing?

Our shoe sizes run normal, unless specified. Here is our size guide.

How long does it take to deliver my goods?

It takes 2 to 3 working days for deliveries in Jakarta for regular shipping. Other than that, it takes up to 7 working days. You can look it up here.

Can I track my my order?

You can request for your tracking number through messaging us at LINE: @shopcoppelia

Can I exchange the goods?

Firstly, we hope that you love the goods you buy from us. If you have any doubts regarding size or any other matter, please let us know here and we'll help you!

But.. Don't worry! You can exchange full-priced items. As long as the goods are still in the original condition (unworn and must include the original box), you are welcome to do exchanges. However, please note a few important things:

-The cost of returning to us and delivering it back to you is your responsibility.

-Should returned goods are not in the specified condition, unfortunately we will not be able to proceed the exchanges further.

 

-Sale items are non-exchangable.

-Please get in contact with us if you wish to exchange purchases.

Is there any offline store?

Not at the moment, but we'll let you know once we open one.

 

I still can't find the answers to my question!

Please get in contact with us here. We are more than happy to help you out.